LogIn LogOut Contact us

Our reservation specialists know their villas inside and out. Call anytime they are always happy to chat.

Magazine Join the Elite Club

Elite Havens COVID-19 Cancellation Policy

In the event that your trip is disrupted by the coronavirus, and you wish to cancel within 90 days of your arrival date, we kindly ask you to follow these steps so we can protect you financially

Bookings made before Feb 19, 2020:

  1. If you wish to cancel your booking, we will supply you with the necessary paperwork to file a claim with your travel insurance.
  2. If you are not covered by travel insurance, we will convert your booking into a credit note which allows you to rebook the same villa or chalet during the same rate period (season) within 12 months of your original arrival date. You may choose the travel dates later, as long as the stay is completed within 12 months of the original check-in date.

New bookings made after Feb 19, 2020 - Book with Confidence guarantee:

  1. If you wish to cancel your booking, we will supply you with the necessary paperwork to file a claim with your travel insurance.
  2. If you are not covered by travel insurance, we will convert your booking into a credit note which allows you to rebook the same villa or chalet during the same rate period (season) within 12 months of your original arrival date. You may choose the travel dates later, as long as the stay is completed within 12 months of the original check-in date.
  3. If your country of residence issues a travel ban or a warning of ‘Do not travel’ (or equivalent) to the destination booked; or your flight is cancelled and alternatives are not available; or you will be government-enforced quarantined coming back from one of our destinations; we will refund your booking in full.

Terms and Conditions:

  • Credit will be based on booking value paid.
  • Valid on bookings paid in full or where only deposit value has been paid and the remaining amount is pending.
  • Rebooking will be at the same villa under the same client/booking name.
  • Credit valid for 12 months from arrival date of the original booking.
  • Rate/promo, inclusions and booking terms for new bookings will follow terms in place at the time of re-booking.
  • Any unused credit will not be refunded and if the booking value is higher, the difference must be paid.
  • Applies to select villas and chalets.
  • You are required to contact the Elite Havens team a week prior to arrival.

Disruption may include enforced company or country quarantine, concern for young or elderly or infirm within a group, flight cancellations, travel advisories and removal of insurance cover. Proof may be required.

Elite Havens is part of Dusit Hotels & Resorts worldwide, our top priority is you.

 

Adding villa...

x

Please sign in to add this villas to your Favourite

Create a shortlist of your favourites -
save them for later, make comparisons, and share with travel companions

Login with Email

--------------- or ---------------

Login with Facebook
x

LOGIN WITH EMAIL



x

SIGNUP WITH EMAIL



x

Forgot password


Enter the email address associated with your account, and we'll email you a link to reset your password.

Send reset link

Back to top