{"id":21043,"date":"2023-07-21T15:58:25","date_gmt":"2023-07-21T07:58:25","guid":{"rendered":"https:\/\/magazine-proxy.elitehavens.com\/?p=21043"},"modified":"2024-10-17T09:56:45","modified_gmt":"2024-10-17T01:56:45","slug":"service-from-the-heart","status":"publish","type":"post","link":"https:\/\/magazine-proxy.elitehavens.com\/service-from-the-heart\/","title":{"rendered":"Beyond Beautiful Villas: Service From the Heart"},"content":{"rendered":"

With a carefully curated collection of luxury villas<\/a> in stunning destinations across Asia, Elite Havens entices travellers from across the world. But what is that \u2018X factor\u2019 that makes a guest return again and again, often to the same villa? While a fabulous location and luxurious amenities are key to any great holiday, \u2013 who doesn\u2019t love a beautiful villa with a view to die for – it\u2019s that \u2018something extra,\u2019 that really sets the Elite Experience apart.<\/p>\n

The unwavering attention to detail, the heartfelt service, and the willingness to go above and beyond. All of this goes a long way in making each holiday magical. And a lot of that comes down to the people. It is the people behind the scene who make or break a vacation. From villa attendants, drivers, chefs, gardeners and managers, to those working in support roles IT, reservations and human resources; every single employee at Elite Havens has a role to play in creating that exceptional holiday<\/a> experience for you.<\/p>\n

As Elite Havens turns 25<\/a>, we went to its heart and soul and spoke to some of its long-term employees. \u201cWe are the pioneer villa management company in the region,<\/em>\u201d explained A.A. Indah Prabawati, Human Resources Manager of Elite Havens Indonesia, who has been with Elite Havens for a phenomenal 22 years. \u201cWe began with just a few villas in Bali<\/a> and about ten employees, and now have close to 300 villas across Asia.<\/em>\u201d According to Indah, the company\u2019s longevity can largely be attributed to its adaptability to changing consumers, markets, and employee needs.<\/p>\n

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Indah Prabawati, Human Resources Manager of Elite Havens Indonesia<\/p><\/div>\n

Villa Specialist, Putri Marlini, joined the company in 2007 in Bali and attributes Elite Havens\u2019 success to accumulated expertise and experience in the field. \u201cThrough years of experience,<\/em>\u201d she said, \u201cwe have developed a deep understanding of the luxury<\/a> market. This helps us in crafting the perfect luxury experience for each guest.<\/em>\u201d She adds that building good relationships with clients, as well as villa owners and travel agent partners, is an integral part of the Elite Havens approach. This is key to the Elite Havens philosophy. Nurturing relationships with each stakeholder eventually translates into an exceptional experience for the guest.<\/p>\n

Staying in a luxury villa offers privacy and exclusivity, with a round-the-clock team of butlers, housekeepers and security. Unlike a big resort, each elite haven has a tight-knit team that intuitively goes that extra mile to help you make memories. Arriving at a villa, you are greeted with warm smiles and feel genuinely welcome, which sets the tone for a relaxing and enjoyable holiday. Villa staff understands that personalised service<\/a> is key to creating a home away from home and that luxury lies in the small things. This meticulous attention to detail, such as whether you prefer your coffee<\/a> with milk or black, combined with flawless service and an impressive ability to anticipate every need, turns your holiday dreams into reality.<\/p>\n

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